Contact Us

Get in touch by email, telephone or Live Chat.

Contact Us


If you need emergency medical assistance abroad or need to cut short your trip due to an emergency medical situation, please contact the 24 hour Emergency advice line as soon as possible, as follows:

For policies purchased after 12/07/2021 please call +44 (0) 330 660 0785. The assistance team can also be contacted at assistance@mstream.co.uk

For policies purchased up to 12/07/2021please call +44 (0) 203 829 6745. The assistance team can also be contacted at operations@emergencyassistance.co.uk

Please note that this number is for policyholders requiring immediate medical assistance.

Making a Claim

Click Here for important information regarding Coronavirus and coverage under our policies.

If you need details about making a claim then please see the making a claim page on our website which provides information including the telephone numbers you will need in the event of a claim. You will also find links to claim forms on this page.

Questions About Our Policies

If you are considering purchasing a policy and have some questions or already hold a policy and have a query then please don't hesitate to get in touch. You can call us on 01424 223964 (our call answering facilities operate Monday to Friday, 9am to 5pm), use the live help on the right hand side of this page or email us at enquiries@go-walkabout.co.uk

Please note, if you are contacting us regarding pre-existing medical conditions please view our information page here


Quick Contact Details

01424 223 964

enquiries@go-walkabout.co.uk

Registered Office and Postal Address: Go Walkabout, Innovation Centre, Highfield Drive, St Leonards TN38 9UH

We offer assistance via phone, email and Live Chat. We don't offer a 'walk in' service but if you contact us we are able to arrange an appointment at the Innovation Centre, TN38 9UH