Making A Claim

How to claim under your policy.

Making a Claim

Click Here for important information regarding Coronavirus and coverage under our policies.


Full details of coverage under your policy including details of how to make a claim can be found within your policy documents emailed at time of purchase. Claims are dealt with by our underwriter's appointed claims handler.

If you need emergency medical assistance abroad or need to cut short your trip due to an emergency medical situation, please contact the Medical Assistance Helpline as follows:

For policies issued from 13th July 2021,
Phone +44 (0)330 660 0785

For policies issued before 13th July 2021,
Phone +44 (0) 203 829 6745
Email assistance@tifgroup.co.uk

 


If you need a claim form (not Bastion gadget claims - see below):
You can download the relevant forms from www.csal.co.uk
or contact the Claims Service at claims@mstream.co.uk or call +44 (0) 330 660 0785

For medical claims for treatment expected to be over £1,000:
Call the Emergency Medical Assistance Service on +44 (0)330 660 0785 or email assistance@mstream.co.uk If looking to submit a cancellation claim please first click here for some Frequently Asked Questions regarding cancellation claims.

If you need a Financial Failure Protection claim form:
Contact IPP Claims office on +44 (0)345 266 1872
Email: Insolvency-claims@ipplondon.co.uk
Website: https://www.ipplondon.co.uk/claims.asp


If you need to make a claim under the Bastion Gadget Section of your policy:
Telephone Bastion, the claims handler, on +44 (0) 345 074 4813 Monday to Friday 8.30am to 6.30pm Saturday 8.30 to 1.30pm or you can go online at https://bastion.davies-group.com/

The insurance we offer is underwritten by Millstream Underwriting Ltd on behalf of AWP P&C SA administered in the United Kingdom by AWP Assistance UK Limited. Millstream Underwriting Limited is authorised and regulated by the Financial Conduct Authority (FCA Firm reference number: 308584). Millstream Underwriting Limited. Registered in England and Wales No 3896220. Registered office: 52-56 Leadenhall Street, London, EC3A 2EB. AWP Assistance UK Limited Registered in England. Registration No. 1710361. Registered office: AWP Assistance UK Ltd, PO Box 74005, 60 Gracechurch Street. London, EC3P 3DS. AWP Assistance UK Limited (FCA Firm reference number: 311909) is authorised and regulated by the Financial Conduct Authority. AWP P&C SA is authorised and regulated by L’Autorité de Contrôle Prudentiel et de Résolution in France. Deemed authorised by the Prudential Regulation Authority (PRA). Subject to regulation by the FCA and limited regulation by the PRA. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the FCA’s website.


If you need a claim form (not Bastion gadget claims - see below):
You can download the relevant forms from https://www.tifgroup.co.uk/customer/claims/
or contact the Claims Department on claims@policyholderclaims.co.uk or +44 (0) 203 829 6761

If looking to submit a cancellation claim please first click here for some Frequently Asked Questions regarding cancellation claims.

The claims team are available Monday to Friday from 8.30am to 6pm. Please note that due to unprecedented demand the claims team may be taking longer to respond to queries and process claims.

 

If you have an accident abroad and require legal advice  you should contact:
Pennington Manches LLP 31 Chertsey Street, Guildford, Surrey, GU1 4HD  
Telephone  0345 241 1875   - Monday to Friday 9am-5pm 



If you need a Scheduled airline failure claim form:
Contact IPP Claims office on +44 (0) 20 8776 3752 of please click here.


If you need to make a claim under the Bastion Gadget Section of your policy:
Telephone Bastion, the claims handler, on +44 (0) 345 074 4813 Monday to Friday 8.30am to 6.30pm Saturday 8.30 to 1.30pm or you can go online at https://bastion.davies-group.com/

The insurance we offered up to 12/07/2021 was underwritten by White Horse Insurance Ireland dac. White Horse Insurance Ireland dac is registered in Ireland No. 306045. White Horse Insurance Ireland dac’s Registered Office is First Floor, Rineanna House, Shannon Free Zone, Shannon, County Clare, Republic of Ireland. White Horse Insurance Ireland dac is authorised and regulated by the Central Bank of Ireland. Deemed authorised by the Prudential Regulation Authority and subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website, our FRN is 203320.


If you need a claim form (not Bastion gadget claims - see below):
You can download the relevant forms from https://www.tifgroup.co.uk/services/claims/forms/
or contact Travel Claims Facilities on claims@tifgroup.co.uk or +44 (0) 203 829 6761

If looking to submit a cancellation claim please first click here for some Frequently Asked Questions regarding cancellation claims.

The claims team are available Monday to Friday from 8.30am to 6pm. Please note that due to unprecedented demand the claims team may be taking longer to respond to queries and process claims.



If you have an accident abroad and require legal advice before 1st February 2021you should contact:
Slater & Gordon LLP, 58 Moseley Street, Manchester, M2 3HZ
Telephone 0161 228 3851 or Fax 0161 909 4444 - Monday to Friday 9am-5pm

 

If you have an accident abroad and require legal advice on or after 1st February 2021 you should contact:
Pennington Manches LLP 31 Chertsey Street, Guildford, Surrey, GU1 4HD  
Telephone  0345 241 1875   - Monday to Friday 9am-5pm 



If you need a Scheduled airline failure claim form:
Contact IPP Claims office on +44 (0) 20 8776 3752 of please click here.

 

If you need to make a claim under the Bastion Gadget Section of your policy (typically for policies purchased on or after 8th February 2019:
Telephone Bastion, the claims handler, on +44 (0) 345 074 4813 Monday to Friday 8.30am to 6.30pm Saturday 8.30 to 1.30pm or you can go online at https://bastion.davies-group.com/

The insurance we offered up to 07/07/2021 was underwritten by Travel Insurance Facilities and Insured by Union Reiseversicherung AG, UK Branch. Union Reiseversicherung AG is authorised and regulated by BaFin (German Federal Financial Supervisory Authority). Deemed authorised by the Prudential Regulation Authority. Subject to regulation by the Financial Conduct Authority and limited regulation by the Prudential Regulation Authority. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website



Go Walkabout Travel Insurance has been established since 1999, our philosophy has always been to deal with our customers in a friendly, fair and ethical manner. We value our customers.

To get in touch please view the contact us page for full contact details.



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